Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged.
If you have any questions please send us an email at support@creativecra.com, we would be glad to assist you.
1. Do I need to have an account to order?
No, you can also place an order as a guest. But if you have an account with us, there are even more benefits:
Quick checkout process
View order history and current order status
Receive updates on new releases and promotions
2. What shipping carriers do you use?
We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.
3. How do I know the order has been submitted successfully?
You will receive an email confirmation containing the Order Number and details of your purchase.
4. How to change or cancel the order?
If you want to modify your order or cancel it, please contact us within 24 hours of placing the order. We will deal with it once we receive your message. Please note: Orders that have been sent out cannot be modified or canceled.
5. How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
6. What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at support@creativecra.com. Please quote your transaction reference number (Order #) and provide us with proof (image file size should be below 1MB). We will provide you with suitable solutions according to the actual situation.
7. What happens if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, Please keep in touch and check your email and message in time so that we can communicate and discuss in time to solve the problem.
Because in many cases, you need to provide and confirm the correct address in time to ensure the successful delivery of the package.
If the package has not been delivered for a long time or you can't check the tracking information, please contact customer service. If customer service verifies that the package is lost, we'll resend or full refund immediately.
8. How to return your item?
You may contact us at our support channel support@creativecra.com for more information.
9. Will I be charged for customs and taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
From our experience, only Scandinavians and Northern EU countries will require payment of VAT and/or administrative charges for delivery of your item. Most items going to the USA, Canada, Germany, France, and Asia will not impose additional VAT charges on your item and in most cases are delivered as normal.
10. What if I did not receive the package after the tracking status shows it has been delivered?
If your order is signed for and you don't get it, please look around your door or yard, or ask your family and neighbors. If still not found, please contact us, we will do our best to help you.
11. Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share rent, or sell your personal information without your consent, except as required by law.
12. What information do I need to provide for after-sales service?
First, please make sure that you purchase from our website. If you buy from other sites, you need to contact their customer service to resolve the problem.
Please provide the order number/name/email you used when you check out for the order so that we can find your order quickly and help you resolve the problem more efficiently.
13. What currency can I pay in?
The currency shown on the page is US dollars. If the currency used in your area is not USD, please don't worry. When you settle the payment, your credit card company will convert the US price to your country's currency at the current currency rate.
14. Any questions?
You can contact us through support@creativecra.com/our contact page! We will be happy to assist you.